Question 1

Setting Up Your DOOT

Accepted Answer

You just unboxed your DOOT? How exciting! The steps below should get your DOOT up and running.

1. Push Down The Power Button & Place The DOOT In The Soil Of Your Chosen Plant

2. Ensure That A Solid Blue Light Is Visible On The DOOT & Open Up The Wi-Fi Settings In Your Smartphone/Computer

3. Find The DOOT On Your Available Networks List.

4. Select The DOOT. This Will Redirect You To The EarthOne Network Portal To Enter Your Wi-Fi Name/SSID & Password

|| This information is what you typically give to people when they ask for your Wi-Fi, alternatively it may be found on the back of your router

5. Once Your DOOT Is Connected You Will See The Following Screen

||| If you do not get this screen please turn off your DOOT and repeat steps 1-4 again

6. Click Cancel & If On iOS Select 'Use Another Network' When Prompted. This Will Revert Your Phone Back To Your Original Wi-Fi Connection

7. Once Your DOOT Is Conne

Question 2

Adding A DOOT To Your Account

Accepted Answer

Now That Your DOOT Is Setup It's Time To Start Displaying Data

|| Please ensure you have setup your DOOT before adding it to your account

1. If You Have Not Already Done So, Create A EarthOne Grow account

2. Once Logged In, Access The DOOTs Tab & Click The Plus Icon At The Top-Left To Add A New DOOT

3. Scan Or Manually Enter Your DOOT Serial Number

|| These were provided in your DOOT box or can alternatively be seen when connecting the DOOT to Wi-Fi | Give your DOOT a fun/unique name & select the plant it will be monitoring for better growing recommendations

4. Click 'Add Doot'. Once Successfully Added, You Will Be Notified

|| Please keep in mind that your DOOT may take up to an hour to start displaying data.

5. Added? Great — It's Time To Grow Healthier Plants!

A Problem Repeatedly Occurred Adding The DOOT To Your Account?

In that case, check our software troubleshooting articles or contact us and we can dive deeper into your account to take appropriat

Question 3

Why Am I Not Receiving Push Notifications

Accepted Answer

In some cases, you may not be receiving push notifications as you'd expect. Let's find out why.

|| Currently we rely on web-based push notifications as we do not have a native app, as such, older Android devices and all iOS devices cannot receive push notifications

1. Ensure Push Notifications Are Enabled

First things first, you need to ensure that you have enabled push notifications on your EarthOne Grow dashboard

2. Enable Device Notifications

Certain devices will require you to enable _global _ device notifications from settings.

Device Push Notifications For A Windows 10 Computer

3. Enable Browser Notifications

Browsers on the device you are using will also often require notifications to be enabled, for browser specific settings please check here

||| On desktop browsers often the enable notifications prompt will be hidden and you have to manually trigger it Chrome Browser Notifications Firefox Browser Notifications

4. Private Browsing, Cookies, etc…

Certain browsers may have extra settings that prevent push notifications, in this case you can reach out to u

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