Your Account and Your Data

How do I delete my EarthOne account?

In the Grow app, open the menu and tap Settings. Under Account, tap Delete Account and
confirm. You can also start a chat with us or email
support@earthone.io.

Your account is locked straight away and then permanently deleted. This cannot be undone, and
deleted data cannot be recovered.

Why can't I delete my account?

• You have an active membership. Cancel it first, then delete your account. A membership is

cancelled where you bought it: in the App Store, in Google Play, or on the website at
earthone.io/settings/membership.

• You have a Grow Now, Pay Later plan, or your account belongs to a business organisation. The

Grow app asks you to contact support. Start a chat with us and our team will help.

What happens to my plant monitors when I delete my account?

Plant monitors paired to a garden you own are unpaired when your account is deleted. To use one on a
new account, put it into pairing mode by power cycling it 5 times, then pair it again in the Grow
app.

How do I move a plant monitor to another account?

A plant monitor must be unpaired from the first account before another account can pair it. The
first account can unpair it in the Grow app with Unpair Device, or our support team can unpair
it for you. Then put the monitor into pairing mode by power cycling it 5 times and pair it on the
new account.

Can I download a copy of my plant data?

Members can download a plant's readings as a CSV file: open the plant's graph in the Grow app and tap
Download Metrics. For any other copy of your data, start a chat with us.

How does EarthOne use my data?

Our privacy policy describes how EarthOne collects, uses
and discloses your personal information when you use the website and the Grow app. You can also open
it in the Grow app under Settings → Privacy Policy. For a privacy question, start a chat with
us.

How do I change my password?

In the Grow app, open the menu and tap Settings. Under Account, tap Change Password, then
enter your current password and your new one. If you cannot remember your current password, sign out
and use Forgot Password? on the sign-in screen.

How do I change the email address on my account?

The Grow app does not have a setting for this. Start a chat with us and our team will help.

Updated on: 26/10/2026