In some cases, you may not be receiving push notifications as you'd expect. Let's find out why.
Currently we rely on web-based push notifications as we do not have a native app, as such, older Android devices and all iOS devices cannot receive push notifications
1. Ensure Push Notifications Are Enabled
First things first, you need to ensure that you have enabled push notifications on your EarthOne Grow dashboard
2. Enable Device Notifications
Certain devices will require you to enable global device notifications from settings.
3. Enable Browser Notifications
Browsers on the device you are using will also often require notifications to be enabled, for browser specific settings please check here
On desktop browsers often the enable notifications prompt will be hidden and you have to manually trigger it
Certain browsers may have extra settings that prevent push notifications, in this case you can reach out to us and we can see what needs to done to enable notifications.
5. Disable VPNs, Proxies & Do Not Disturb Mode
Having a VPN or proxy enabled can impact notification delivery and do not disturb mode on your device will silence notifications.
None Of This Applies To Me
In that case, contact us and we can dive deeper into your account to take appropriate actions.
Currently we rely on web-based push notifications as we do not have a native app, as such, older Android devices and all iOS devices cannot receive push notifications
1. Ensure Push Notifications Are Enabled
First things first, you need to ensure that you have enabled push notifications on your EarthOne Grow dashboard
2. Enable Device Notifications
Certain devices will require you to enable global device notifications from settings.
3. Enable Browser Notifications
Browsers on the device you are using will also often require notifications to be enabled, for browser specific settings please check here
On desktop browsers often the enable notifications prompt will be hidden and you have to manually trigger it
Certain browsers may have extra settings that prevent push notifications, in this case you can reach out to us and we can see what needs to done to enable notifications.
5. Disable VPNs, Proxies & Do Not Disturb Mode
Having a VPN or proxy enabled can impact notification delivery and do not disturb mode on your device will silence notifications.
None Of This Applies To Me
In that case, contact us and we can dive deeper into your account to take appropriate actions.
Updated on: 18 / 09 / 2021