> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Returns, Refunds and Replacements

## Can I return my plant monitor?

Yes. The return policy covers returns within **30 days** of the purchase date; for anything later,
start a chat and our team will tell you what is possible. Returned items must be in their original
condition, in the original packaging, with all accessories and documentation.

Every return, refund and replacement is reviewed by our support team, so start a chat with us
before you send anything back.

## How do I start a return?

1. Start a chat with us within **30 days** of your purchase and ask for a return authorization.
   Include your **order number** or the email address you ordered with.
2. Wait for our team to confirm the return. If your monitor is defective, we send you a prepaid
   return shipping label.
3. Ship the items to:
   **EarthOne, ATTN: RETURNS, 511 6th St., Madison, AL 35756**
4. Write your order number or ordering email on the package, and send us the **tracking number** in
   chat so we can match your return.

When the return arrives, our team inspects it and lets you know the outcome.

## Who pays for return shipping?

- **Defective monitor, within 30 days of purchase:** EarthOne pays. Start a chat with us first and
  we send you a **prepaid return shipping label**.
- **Any other return:** you pay the return shipping. This includes a monitor you no longer want and
  a return made more than 30 days after purchase.

## My plant monitor is faulty. Can I get a replacement?

Start a chat with us within **30 days** of purchase and include your **serial number**, a description
of what the light does and a short video of the monitor. Our team reviews every case and decides
whether the monitor is defective. For a monitor we confirm as defective within 30 days, the refund
policy offers a replacement at no extra shipping cost, or a full refund if you prefer, and we send
you a prepaid return label.

Before you get in touch, try the steps in **Why Won't My Device Pair?** and **Charging & Battery**.
Many faults turn out to be a pairing mode or power adapter issue.

## I damaged my plant monitor. Is it covered?

A **Pro** membership includes **accident protection**, subject to terms and conditions. Start a chat
with us and include your serial number; our team reviews each request.

## How do I get a refund for a membership?

A membership is managed where you bought it:

- **iOS app:** the membership is billed by Apple, so refund requests go to Apple.
- **Android app:** the membership is billed by Google, so refund requests go to Google.
- **Website:** manage it at [earthone.io/settings/membership](https://earthone.io/settings/membership).
  For a refund request, start a chat with us and our team will review it.

## Where can I read the full refund policy?

The full policy is at [earthone.io/policy/refund-policy](https://earthone.io/policy/refund-policy).

## Related articles

- **Becoming A Member**
- **Why Won't My Device Pair?**
- **Charging & Battery**