> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.earthone.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Your Account and Your Data

## How do I delete my EarthOne account?

In the Grow app, open the menu and tap **Settings**. Under **Account**, tap **Delete Account** and
confirm. You can also start a chat with us or email
[support@earthone.io](mailto:support@earthone.io).

Your account is locked straight away and then permanently deleted. This cannot be undone, and
deleted data cannot be recovered.

## Why can't I delete my account?

- **You have an active membership.** Cancel it first, then delete your account. A membership is
  cancelled where you bought it: in the App Store, in Google Play, or on the website at
  [earthone.io/settings/membership](https://earthone.io/settings/membership).
- **You have a Grow Now, Pay Later plan**, or your account belongs to a business organisation. The
  Grow app asks you to contact support. Start a chat with us and our team will help.

## What happens to my plant monitors when I delete my account?

Plant monitors paired to a garden you own are unpaired when your account is deleted. To use one on a
new account, put it into pairing mode by **power cycling it 5 times**, then pair it again in the Grow
app.

## How do I move a plant monitor to another account?

A plant monitor must be **unpaired** from the first account before another account can pair it. The
first account can unpair it in the Grow app with **Unpair Device**, or our support team can unpair
it for you. Then put the monitor into pairing mode by **power cycling it 5 times** and pair it on the
new account.

## Can I download a copy of my plant data?

Members can download a plant's readings as a CSV file: open the plant's graph in the Grow app and tap
**Download Metrics**. For any other copy of your data, start a chat with us.

## How does EarthOne use my data?

Our [privacy policy](https://earthone.io/policy/privacy-policy) describes how EarthOne collects, uses
and discloses your personal information when you use the website and the Grow app. You can also open
it in the Grow app under **Settings** → **Privacy Policy**. For a privacy question, start a chat with
us.

## How do I change my password?

In the Grow app, open the menu and tap **Settings**. Under **Account**, tap **Change Password**, then
enter your current password and your new one. If you cannot remember your current password, sign out
and use **Forgot Password?** on the sign-in screen.

## How do I change the email address on my account?

The Grow app does not have a setting for this. Start a chat with us and our team will help.